Frequently Asked Questions

SHOP

How can I pay for my items?

All payments on this site are made through Paypal. If you don’t have a Paypal account, you can still pay for your items using your credit card as a guest.

Please note that all Paypal transactions and collection of credit card information is processed by Paypal. We do not store any of your card information or details on our servers.

What is your return policy?

We are confident that you will be happy with the quality of our products, but if for any reason you are not satisfied, please accept our sincere apologies and contact us immediately so that we can determine the best way to address your concern.

Please note that 50% of the order amount is non-refundable once we’ve commenced your digital artwork. All items sold are non-exchangeable. Please contact us at hello@miraculove.com with any additional questions.

How are my items packaged for delivery?

All stationery items will be carefully wrapped and handled with care by our miracle workers before being mailed out.

Can the semi-custom invitation cards be further customised?

On a case-by-case basis, our semi-custom invitation design templates could be further personalised to accentuate your love story and wedding design vision. Optimisations could include addition or removal of certain graphical details and font changes. The scope for changes will be evaluated by our artist team who will provide you with a quote for the extra personalisation.

Please send in your special requests to us at hello@miraculove.com if you require additional personalisation before placing an order.

Is my transaction secure?

We value your privacy when you shop on our site. We will never share or sell your information to any third party. The information we collect is solely used to contact you about your order.

All transactions you make to purchase items in our shop are made entirely through Paypal, and Miraculove does not process any of such information. Your credit card information is never stored on our servers.

SHIPPING

Do you accept international orders?

Right now we only accept Singapore orders, but in time we will enable international shipping! Please reach out to us at hello@miraculove.com for special arrangements.

What are your local (Singapore) shipping modes?

Orders will be shipped out via one of these modes:

1. Self-collection

Self-collection will be arranged by appointment in North East region of Singapore.

For Customisable Acrylic Calligraphy Wedding Vow Keepsakes, self-collection would be at our partner Brighten Etch & Engraving's office at:

1 Queensway Shopping Centre
#03-44
Singapore 149053

Appointments must be made with either Miraculove or Brighten Etch & Engraving before pickup.

2. Singpost Normal Mail

Not recommended for invitation card orders as this mode of shipping is not trackable.

Delivery time would take 1-2 working days*.

Note that delivery times are estimates and services are provided by third parties. This means that we cannot be responsible for delivery times or services once your order is shipped out. We also cannot be responsible for orders that are lost.

3. Singpost Registered Mail

Recommended for invitation card orders!

This mode of shipping is trackable via the website of the local mail provider, Singpost.

Recipient will need to ensure that someone is able to receive the package at the delivery address.

Delivery time would take 2-3 working days.

Note that delivery times are estimates and services are provided by third parties. This means that we cannot be responsible for delivery times or services once your order is shipped out.

4. Local Courier

This mode of shipping is trackable and provides doorstep delivery.

Delivery time would take 1-2 working days*.

Note that delivery times are estimates and services are provided by third parties. This means that we cannot be responsible for delivery times or services once your order is shipped out.

Please also note that the local courier service will deliver to all locations in Singapore apart from Jurong Island, Sentosa and general restricted areas like military bases. Kindly check with us at hello@miraculove.com if you are unsure if your delivery address falls within the general restricted areas.

How long does it take my wedding invitation card order to ship?

There are 3 parts to the leadtime:

1. Processing Time



When you place an order for Miraculove’s semi-custom invitations, you will receive a link to fill out your wedding details. We would take 3-5 working days to generate the digital proof for your checking, upon receiving your wedding content. Each additional round of content revision would take 5 working days; map revision would take 7 working days. If you require a custom map illustration of your wedding venue, please send the section of map you want illustrated at hello@miraculove.com (crop if possible before sending). To fit the outlook of the weddding invitation design, some fringe details may have to be omitted. Only the venue would have an illustrative icon.

2. Production Time

Once you approve the artwork for production, printing and quality control checks will take 5-10 working days before being mailed out.

3. Shipping Time

Depending on the shipping mode you'd selected, it would take 1-3 working days for your order to reach you.

In total, please set aside 2 months for the entire leadtime of your personalised wedding invitation order. Please feel free to input your tracking order code on www.miraculove.com to check the status of your order during the process.

Important points to note:

Delivery times are only estimates and services are provided by third parties. This means that we cannot be responsible for delivery times or services once your order is shipped out. Please expect delays during peak periods (e.g. Christmas). We also cannot be responsible for orders or items that are lost.

COULD YOU CREATE ADDITIONAL STATIONERY ITEMS IN THE SAME DESIGN AS MY INVITATION CARDS?

Yes, we would love to create a comprehensive suite of wedding stationery for you! Please write to us sharing the scope of additional stationery items as well as the quantity required for a quote.

BESPOKE

How far in advance should I contact you for bespoke works?

We take on a limited number of custom orders each year so kindly contact us as soon as possible regarding your request. We would appreciate a minimum of 4-6 months prior to your expected date of receiving your order.

How long does the entire process take?

The lead-time for bespoke projects varies greatly based on scope and complexity of the stationery items required. We work with each client to come up with a timeline tailored to their needs.

At our fastest, we can take on accelerated projects at a rushed fee that are completed within 2-3 months. The standard lead-time would be 4-6 months. Please contact us with your needs so we can assess what we can do for you on a case-by-case basis.

Can you work with my budget?

An immense amount of time, resources and details goes into creating each bespoke stationery, which is conceptualised and designed from scratch catered to each client’s vision, love story, personality and sense of style, over the course of 4-6 months. For these reasons, bespoke projects cost more than semi-custom works in our shop.

Please contact us at hello@miraculove.com for a quote for your bespoke work and your budget. We will do our best to work around your budget.

Do you design for events other than weddings?

We don't shun events that are memorable or meaningful in bringing a game-changing concept or story to life even though our passion mainly lies in wedding stationery.

Chat with us at hello@miraculove.com on the work you have in mind and we will be happy to discuss how we can value-add to your project.

Personalised wedding hashtags are trending in Singapore, and around the world. Creative customised wedding hashtags can incorporate creative puns or alliterations of the bride and groom's last names, first names or nicknames. Classic wedding hashtags fuse the names of fiance and fiancee together in a timeless way, with wording variations that represent marriage and saying I do. Looking for inspiration to create your very own custom wedding hashtag? Try our complimentary personalised wedding hashtag generator tool to generate a free comprehensive list of hashtags from which you can choose your favourite! With this unique hashtag, you and your invited guests can file your special day's photo and video memories all in one place on social media, for you to look back on with nostalgia and happiness long after your wedding day.
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